All applications for provisional or confirmed reservations are to be made by the Client by way of letter, facsimile or e-mail addressed to Ngerende.
No reservation will be deemed made unless acknowledged and accepted in writing by Ngerende.
Provisional reservations will only be held for 14 days, after which the booking will be released.
Please ensure the following information is included:
- Date and time of arrival
- Number of people and room requirement
- Full names of client, and ages of children in the group ( if applicable)
- Any special requirement
Reservations cancelled are charged as below:
Between 60 and 31 days prior to arrival a 25% cancellation fee will be charged.
Between 30 and 15 days prior to arrival a 50% cancellation fee will be charged.
Between 14 and 0 days prior to arrival a 100% cancellation fee will be charged.
Cancellation fees are calculated on the rate per person and on the total value of the Reservation made.
All amounts are denominated in US Dollars and payments must be made in the nominated currency.
In the case of any future increases in fuel, currency fluctuations, component costs or government taxes, Ngerende Island Lodge reserves the right to renegotiate the rates. Conservancy fees are mandatory and will be included in the invoice.
A refundable deposit of 30% is to be received by Ngerende Island Lodge within 7 working days from date of confirmation.
The final balance of 70% of the total value of the reservation(s) will be payable at least 30 days prior to the guests arrival.
Should any client arrive late or request an early departure, no refund will be granted.
Whilst Ngerende Island Lodge will ensure that all anticipated accommodation will be available as planned, there shall be no claim of any nature against Ngerende for a refund, either in part or whole, if any accommodation and or excursion is unavailable and a reasonable alternative was found – or if guests were unable to make use of the service for any reason.
All guests should take out comprehensive insurance cover when paying their confirmation deposit, to cover them for cancellation, curtailment, medical expenses, personal baggage, emergency evacuation back home and money.
This agreement is made subject to and shall be governed and construed according to the laws of Kenya.
Neither Ngerende Island Lodge, nor any person acting for, through or on behalf of the company shall be liable for any loss or damage whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omission contained in the brochure or other literature, late or non-confirmation or acceptance of bookings, loss or damage caused by delays, sickness, injury or death whether occasioned by negligence or not. In addition, the company shall have the right at any time at its discretion to cancel any tour or the remainder thereof or make any alteration in route, accommodation, price or other detail and in the event of any tour being rendered impossible, illegal, or inadvisable by the weather, avalanches, strike, war, government or interference or any other causes whatsoever. The extra expense incurred as a result thereof shall be the responsibility of the passenger.
The company may, at its discretion and without liability or cost to itself, at any time cancel or terminate the passenger's booking and in particular without limiting the generality of the foregoing, it shall be entitled to do so in the event of the illness or the illegal or incompatible behavior of the passenger, who shall in such circumstances not be entitled to any refund.
Please be aware that these safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African Wilderness can guarantee that this will not occur. Neither the company, nor its employees, nor its agents can be held responsible for any injury or incident on the safari.